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How We Handle Your Information

Your account details, payment history and gameplay activity stay secure with us.

Account & payment data protectedDANA, OVO, GoPay, QRIS encryptedYou control your information
fruit777 How We Handle Your Information
REACH OUR TEAM

Contact Us About Your Privacy

Questions about how we use your data or want to request access to your information? Our support team is here to help. Reach us through live chat during lobby hours, email our data team, or submit a formal request through your account settings. We respond to all privacy requests within 14 days.

Team online

Live Chat

Chat with us in the lobby every day 09:00–23:00 Jakarta time. Ask about data access, deletion requests or account privacy settings directly.

Email Support

Send privacy questions to [email protected]. Include your account username and what information you need. We reply within two business days.

Account Portal

Go to Settings → Privacy & Data in your account. View your stored information, download records, or request changes without leaving the lobby.

HOW WE PROTECT YOU

Security, Cookies and Data Retention

Your account password is encrypted with industry-standard protocols the moment you create it.

Encryption & Login

We encrypt your password and session tokens. Two-factor authentication is available in account settings. Your login attempts are logged so you can spot unauthorised access.

Cookies & Tracking

We set cookies for login memory, balance display and game preferences. No third-party ad trackers. Decline non-essential cookies in your browser settings at any time.

Payment Data

DANA, OVO, GoPay and QRIS details are tokenised — we never store full card or account numbers. Transactions route through encrypted payment gateways only.

Data Retention

Account records stay for seven years after closure for audit trails. Personal contact details are purged within 30 days once all withdrawals clear. You can request early deletion where law permits.

Access Requests

Email [email protected] with 'Data Access Request' in the subject line. Include your username. We send a complete download of your account data within 14 days.

Report a Problem

Suspect a breach or see unfamiliar activity? Contact live chat or email support immediately. We investigate within 24 hours and freeze accounts if needed.

Privacy Policy FAQs

Your account balance must reach zero before closure. We then delete your personal contact details within 30 days but keep transaction records for seven years for regulatory compliance. You can request earlier deletion of non-essential fields by emailing support with your username.

Yes. Log into your account, go to Settings → Privacy & Data, and click 'Download My Data'. We'll email you a complete file within 48 hours. Alternatively, email [email protected] with 'Data Export Request' and your username.

No. We tokenise all payment details — your actual account numbers are never stored on our servers. When you make a deposit, the token is encrypted and routed through secure payment gateways. You can update or remove saved payment methods anytime in Wallet settings.

Login activity logs stay for 90 days for security. Game session records and bet history are retained for seven years after account closure to meet financial regulations. You can view your recent session history in Account → Activity anytime.

Contact our live chat or email [email protected] immediately. We freeze accounts within minutes of fraud reports and ask you to verify your identity via SMS. All suspicious transactions are reviewed, and if unauthorised, we can issue a reverse within 5 business days.

We never sell or share your data with advertisers or marketing companies. We only share data with payment processors, fraud prevention services, and local regulators where law requires. All partners sign strict data protection agreements.

Yes. Log in, go to Settings → Account Details, and update your email, phone or address. For older records or deletion requests, email [email protected]. We make changes within 2 business days. Some fields tied to withdrawals may need verification before update.